Franchise CRM Software

The Benefits of Using Franchise CRM Software

Just like with any business, a franchise relies on its customers as the backbone for its success. As a franchisor, you likely already know that your sales are driven largely by the relationship with your franchisees and that maintaining a positive relationship is key. However, today, it’s practically impossible to gain all the customer insights you need without using some form of tailored software. That’s why so many franchisors rely on software geared toward improving franchise CRM (Customer Relationship Management), such as with the systems provided through Franchise Cloud Solutions, to retain and grow the number of customers that they receive.

As franchisors ourselves, we understand the unique needs you have when it comes to franchise CRM software. Our CEO, Brendan Green, has over 20 years’ experience in franchise management and brings to our system an understanding of that franchisors need that helps you get the most out of your software. When you use our complete, end-to-end cloud-based software, you will gain improved insights into your customers’ behaviour, allowing you to respond far more effectively than you might otherwise.

Our Australia-based team can assist you on all levels of customisation, setup, maintenance, integration and support for your entire franchise CRM system, allowing you to maintain your focus on the core of your business operations. Franchise Cloud Solutions provides you with a ‘bigger picture’ alternative to clunky or expensive standalone franchise management systems. If you’re ready to try our franchise CRM software that takes your customer relationships to the next level, be sure to try a demo of our product today.

Quality Custom CRM Software System Solutions for Franchises

Every franchise is different. If you’re running a handyman franchise, the information and the data you need to collect can be completely different than if you are running a car window replacement franchise. That’s the problem with many out-of-the-box solutions. Your business is not a one-size-fits-all enterprise, and it doesn’t need a one-size-fits-all CRM system. What you need instead is a custom CRM system that you can tailor to your individual franchise and its particular needs. You can find this custom CRM software at Franchise Cloud Solutions.

We are Australian based company that has partnered with Salesforce to create a cloud-based solution for franchisors. Since our system is cloud-based, you can access it from any computer or digital device, such as a tablet or smartphone. Designed by Brendan Green, CEO of the hugely successful Hire A Hubby franchise, this is a system for franchisors built by someone who knows and understands what it takes to operate a successful franchise. Cost-effective and thorough, when you’re looking for custom CRM solutions, it’s the end-to-end software that you need for your franchise business.

When you’re Looking for a Custom CRM System

Operating a successful franchise means juggling a lot of balls at once. You need to be continually looking for new franchisees and successfully recruiting and onboarding the good ones. Once they are on board, you need to make sure they get the proper training. They need access to up-to-date courses and course material to develop the kind of knowledge they need to run their franchise successfully. Our system helps to do all that. You can maintain courses and track their performance as they work their way through the various training activities you design for them.

That’s only one aspect. Our custom CRM software helps you centralise all your communications with your franchisees, including any notes or emails that you have sent them about compliance documents, renewal agreements, or performance reports. All of this is accessible via the cloud, which means you can look at it anytime, from anywhere. Your business literally travels with you.

The System that’s Right for You

Our team of certified Salesforce consultants will work with you to help you customise our software to fit the needs of your franchise business. We will ensure that when our end-to-end solution is installed, it’s the right one for you. No more dealing with a multitude of different systems that don’t work together and provide you with incomplete information. If you do need to access these older systems than we can fully integrate these systems with Franchise Cloud Solutions. When you’re looking for an out-of-the-box CRM program, designed by people who know how franchises work and what their needs are, contact us today.

Find Top-Quality CRM Software Programs for Franchises

When you’re building a franchise business one of the most important keys to success is making sure that you handle all the elements of your relationship with your franchisees correctly including training, territory management, compliance issues, etc. In the past, this often meant that you had to use different kinds of software for each aspect of your interaction with your franchisees. If you’re looking for CRM software that combines all these different tasks into one CRM system to take your business to the next level, you need to talk to Franchise Cloud Solutions.

Designed by Brendan Green, well known for his Hire A Hubby franchise, our software provides an end-to-end solution on a single platform. It’s a system built by someone who knows and understands the needs of franchisors. It centralises all your most important information in one place and makes it much easier for you to handle and manage all needed transactions. It encourages a more robust recruitment process and helps provide better quality leads on possible franchisees. We are a Salesforce partner — by building our cloud-based platform on Salesforce, Franchise Cloud Solutions can be accessed day or night on any tablet, computer, or smartphone. You’ll have access to your information and essential data whenever and wherever you need it. When you’re looking for cloud-based CRM solutions to help grow your business, we can help.

A CRM Program that Really Works

Our CRM program helps you manage all aspects of your relationship with your franchisees. You can better manage the training of new franchisees by helping keep a current catalogue of training courses that they can use to get up to speed. You can track their attendance and their performance and utilise activity lists to ensure they are actively engaged in learning about your franchise.

Managing territory can also be a headache. Our software helps you better manage where to place new franchisees and what territory they should cover. It will also help you better manage how they change over time as growing or decreased population in some territories can lead to mergers or splits.

Our CRM program gives you a single source of data for all your compliance record keeping. Everything that you send to your franchisees about compliance – such as notes, emails, or documents – are all kept in one place and easy to find.

Great franchisors know that the secret to running a good franchise is the quality of the relationship that you have with your franchisees. They don’t view them as entities who are only there to generate money for them. They see them as partners who are working together to grow their businesses. When you use our system, it makes it easier to maintain those positive relationships and maintain good reliable communications with your franchisees, and monitor their performance so that you can help them grow and prosper.

Set up an Effective Cloud CRM Software System for Your Franchisees

CRM, or customer relationship management, is vital to the success of any business. Companies spend a lot of money on flashy marketing and promotion campaigns each year, with the goal of winning over new leads and converting them into customers. Once that conversion happens, though, things get arguably even more difficult. Now, you have the responsibility of making sure that customer is satisfied and giving them a reason to return in the future.

To manage this side of things, many businesses have turned to cloud CRM solutions.

There are a few reasons that many businesses in the B2B and B2C spaces have turned to cloud CRM systems to manage their customer relationships. First off, these systems help track everything in one place. Customer interactions and touchpoints; jobs and projects; estimates and invoices; communications; etc. A quality piece of cloud CRM software should provide a near-comprehensive view of a customer. That way, when someone within an organisation goes to help a customer in the future, they can see that customer’s history with the company and help them more effectively.

Probably the second biggest reason that cloud CRM solutions are in vogue is accessibility. When everything is in the cloud, the information about your customer or client accounts isn’t just on one computer or device. Instead, it’s accessible from anywhere, via any device, through the cloud. This accessibility makes it easier for anyone from your company to handle customer interactions in a satisfactory manner.

Effective Customer Relationship Management for Franchises

With franchise businesses, CRM can often be more of a challenge—not because the idea of customer relationship management is fundamentally different, but because the franchisee/franchisor relationship complicates matters. The franchisee will obviously want to manage its own customer relationships, but the franchisor might want to monitor them as well. In certain situations, the franchisor might even wish to step in and interact with the customer or client directly.

At Franchise Cloud Solutions, our goal was to make these things possible. We wanted to create a cloud CRM software that offered the usual benefits of cloud CRM solutions while also meeting the needs of franchisors and franchisees.

Our software is the achievement of that goal. On the one hand, our system delivers the benefits any business would expect from a cloud CRM program. We built our software on Salesforce, which is arguably the world’s biggest name in CRM software. However, we also added specific features with franchises in mind.

For instance, when prospective customers or clients send enquiries to your franchise website, our software can automatically allocate those leads to eligible franchisees. During the job, as franchisees track customer interactions, project dates, progress and more, franchisors can monitor that information via the cloud. When customers leave feedback, franchisors can view that information and use it to track franchisee performance.

In other words, Franchise Cloud Solutions is both a franchisee management solution (for franchisors) and a cloud CRM solution (for franchisees). Providing both these services in one ensures peak productivity, efficiency, and performance. Learn more by contacting us today.

Want to find out more about Franchise Cloud Solutions?

Request a meeting