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Accelerate your franchise business using Salesforce

The #1 Customer Relationship Management Platform in the World


Operate your franchise system using
the most complete end-to-end
Franchise Management System
on the Salesforce Cloud

 

 

Built by franchisors, for franchisors
On the leading CRM Platform
Cloud-based technology: anywhere, anytime, any connection


Available apps

  • Franchise Recruiter
  • Franchise Ops
  • Franchise Business Management
  • Franchise Partner Portal
  • Franchise Finance

 


Franchise Recruiter

Customer Relationship Management with a Franchise Flavor

How Franchise Recruiter Accelerates Franchise Recruitment

  • Focuses and Elevates Recruitment Performance
  • Acquires and Nurtures Leads
  • Best-in-class Sales Automation
  • Automates Franchise Agreement & Disclosure Document Generation
  • Supports Digital Contract Definition & Signatures

Lead acquisition

  • Automated and customisable responses to web inquiries
  • Capture leads from website, call centre and other sources
  • Track leads against campaigns to measure campaign effectiveness
  • Qualify, develop and nurture leads into opportunities through a structured process
  • Re-market to your database to re-engage existing leads

Sales process and pipeline tracking

  • Recruitment process and pipeline tracking
  • Ensure end-to-end traceability of the recruitment journey
  • Use a structured recruitment process to collect data and perform actions at the right time
  • Ready-to-use franchisee interview template
  • Candidate financial assessment module
  • Capture key motivations for purchase, earning expectations and requirements
  • Improve your recruitment team’s efficiency by tracking prospects through your recruitment process
  • Track your prospect’s interest in specific territories/locations through to final territory selection
  • Arm your recruitment representatives with up-to-date information about territories, products and prices
  • Establish a single location for keeping of notes, interactions and emails

Franchise Agreement and Disclosure Documents

  • Franchise agreement document generation
  • Collect all data necessary to generate agreements and disclosure documents
  • Automated disclosure document generation tool +
  • Easily demonstrate compliance with the Franchising Code of Conduct
  • Use DocuSign eSignature for end-to-end electronic contract workflow ++

+ Automatically kept up-to-date when used in conjunction with Franchise Ops.
++ Optional

Territory management

  • Territory module with multiple price points and classifications
  • Track and manage the productivity of each territory
  • Manage territory definitions to support sales of new franchisees

 

Interested in Franchise Recruiter?
Contact us to find out more or book a demo.

 


Franchise Ops

Influence the factors that most contribute to sustained franchise growth

Equip Field Managers to Accelerate Franchisee Performance

Franchisee on-boarding

  • Streamline franchisee onboarding and training
  • Record each activity, knowing who performed it and when

Information transparency

  • Simplify audits and business review meetings
  • Record and store all key communications between franchisor and franchisee
  • Shared, up-to-date information provides 360 degree view of each franchisee’s business
  • Log all evaluations, advice, actions and plans for each franchisee in a single location
  • Record additional advertising, marketing and other expenses for inclusion on franchisee invoices
  • Keep your fingers on the pulse with comprehensive, ready-to-use business indicators, reports and dashboards
  • Financial health monitoring and oversight of franchisees +

+ When used in conjunction with Franchise Business Management

Franchisee compliance and agreement renewals

  • Generate franchise agreement renewals at the click of a button
  • Ensure all compliance documents are disseminated on-time and in accordance with the Franchising Code of Conduct guidelines
  • Manage all cessation and renewals through structured activity lists
  • Automate generation of renewal agreements in a standardised PDF format
  • Track all notes, interactions, emails, management reviews and audits, identifying the who, what, when and where of all interactions with a franchisee over the course of an agreement

Platform-based Mobile Communication using SMS Messaging

  • Distribute Customer Inquiries to franchisees via SMS
  • Accept responses from franchisees while on-the-go
  • Communicate with franchisees and their employees instantly via SMS

 

Interested in Franchise Ops?
Contact us to find out more or book a demo.

 


Franchise Business Management

The Ultimate System of Record for your Mobile Services Business

How Business Management works

  • Empower Franchisees with a Complete end-to-end Business Management application
  • Automate Distribution of Customer Inquiries between Territories using Fine-tuned Configurable Business Rules
  • Retain Complete Oversight of all Franchisee Performance, Metrics & Customer Relationships
  • Automate Regular Processes, Reminders & Insurances

Empower Franchisees

All the tools franchisees need to delight customers and streamline business management

  • Personal CRM functionality
  • Job management from start to finish
    • Accept work on-the-go using web, email or SMS +
    • Detailed quoting, scheduling and invoicing
    • Integration to leading online accounting system Xero
  • Establish a single view of each customer including all jobs, invoicing and payments
  • Match customer inquiries against existing customer profiles or create new ones at the click of a button
  • Plan and quote work using detailed job quotes based on labour and material estimates
  • Make and keep customer promises using a multi-resource job scheduling and planning calendar
  • Generate invoices at a touch of a button issuing full or part payment for work performed
  • Enable detailed financial analysis of jobs based on cost inputs to track financial performance
  • Probe all aspects of your business with detailed franchisee reports
  • Seamless two-way synchronisation of financial data with franchisee’s own Xero account

+ SMS is optional

Franchisor Job Allocation Engine

Save labour and improve customer service using rule-based distribution of customer inquiries

  • Automatically allocate customer inquiries based on geography and other rules-based criteria
  • Exercise fine-grained control over how inquiries are distributed across the franchisee network, including
    • Offer jobs to franchisees based on type of inquiry
    • Franchisee owned and unowned territory rules
    • In-hours vs. out of hours inquiry processing
    • Franchisee preferences regarding availability and travel distance
    • Manage offer volume to customer inquiry targets
    • Offer jobs to franchisees sequentially or in parallel
    • Optionally offer jobs to franchisees one-at-a-time
  • Implement custom rules that balance between sales targets, work loading, availability, location and travel
  • Seamless exception handling
  • Save time and energy with duplicate matching rules
  • Distribute work using multiple channels (web, email, mobile or optionally SMS)

Customer Service

  • Automate customer feedback
  • Automate escalation of unattended customer service issues

 

Interested in Franchise Business Management?
Contact us to find out more or book a demo.

 


Franchise Partner Portal

Features to support “Learn and Do” for all partners and employees in the franchise system 

Functionality for all at Low Cost

  • Support audit and business reviews with traceable action management
  • Author, publish and track progress with online learning modules
  • Franchise-wide communications
  • Collaboration across a wide range of interests
  • Franchise-wide calendaring services
  • Intranet with Controlled Document Distribution

 

Interested in Franchise Partner Portal?
Contact us to find out more or book a demo.

 


Franchise Finance

Drastically reduce the amount of labour required to generate invoices while eliminating embarrassing errors, omissions and restatements

Save Time and Effort using Automated Invoice Runs

  • Automatic Invoicing of Fees based on Franchise Agreement
  • Capture all Non-Fee Expenses
  • Save Labour and Eliminate Errors through Automated Invoices Runs
  • Synchronise with External Accounting Software

Automate Your Finance Department

Automate Invoice Runs, Financial Management and Account Integration

Invoice Runs

  • Generate an invoice run at the touch of a button
  • Invoice run reads all franchise fees based on the franchisee agreement
  • Calculate fixed fees and royalties (based on job or point of sale data) in invoices
  • Automate inclusion of expenses into invoice runs
  • Generate PDF invoices to be sent to franchisees
  • Mass email of PDF invoices

Financial Management

  • Track and manage payment of invoices, fees and expenses
  • Issue and allocate credit notes

Financial Integration

  • Seamless integration with leading online accounting system Xero

 

Interested in Franchise Finance?
Contact us to find out more or book a demo.

Want to find out more about Franchise Cloud Solutions?

Request a meeting